1. Agreement to Terms

By accessing or using Sun Direct Power's website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services

Sun Direct Power provides solar panel installation, battery storage solutions, and related renewable energy services in Western Australia and the Maldives.

2.1 Quotations

All quotations are valid for 30 days unless otherwise stated
Prices are subject to change based on site conditions discovered during installation
Quotations are based on information provided by the customer

2.2 Installation Services

Installation will be performed by CEC-accredited installers
Installation dates are subject to weather conditions and regulatory approvals
Customer must provide safe access to the installation site

3. Payment Terms

3.1 Deposits

A deposit of 30% is required to secure your installation booking. The deposit is non-refundable once materials have been ordered.

3.2 Final Payment

Final payment is due upon completion of installation and before system commissioning, unless alternative payment arrangements have been agreed in writing.

3.3 Late Payments

Late payments may incur interest charges at a rate of 2% per month or the maximum allowed by law, whichever is less.

4. Warranties

4.1 Product Warranties

Solar panels, inverters, and batteries come with manufacturer warranties as specified in your quotation. Warranty periods typically range from 10-25 years for panels and 5-10 years for inverters.

4.2 Installation Warranty

We provide a workmanship warranty for our installation services. The warranty period and terms will be specified in your installation agreement.

5. Customer Obligations

The customer agrees to:

Provide accurate information about their property and electrical system
Obtain necessary approvals from body corporate or landlords
Ensure safe access to the installation site
Maintain the system according to manufacturer guidelines
Notify us immediately of any system faults or issues

6. Cancellations and Refunds

6.1 Customer Cancellation

Customers may cancel their order with the following conditions:

Before materials ordered: Full refund minus $250 administration fee
After materials ordered: Deposit is non-refundable
After installation commenced: No refund available

6.2 Our Right to Cancel

We reserve the right to cancel an installation if:

Site conditions are unsafe or unsuitable
Required regulatory approvals are denied
Customer breaches these terms

7. Limitation of Liability

To the maximum extent permitted by law, Sun Direct Power's liability is limited to:

The cost of the services provided
Re-performing the services
Refunding the amount paid for the services

We are not liable for indirect, consequential, or incidental damages including loss of profits or revenue.

8. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, government actions, or supply chain disruptions.

9. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Sun Direct Power and protected by copyright laws.

10. Dispute Resolution

Any disputes arising from these terms will be governed by the laws of Western Australia. We encourage customers to contact us first to resolve any issues before pursuing legal action.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website.

12. Contact Information

For questions about these Terms and Conditions:

Email: admin@sundirectpower.com.au
Phone: 08 6246 5606
Address: 1 Whipper Street, Balcatta, WA 6112

Terms & Conditions