1. Introduction
Security Connect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our security, surveillance and smart home services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide to us, including:
- Name and contact information (email, phone number, address)
- Property details provided for site surveys and quotes
- Payment and billing information
- Communication preferences
- Where relevant and only with your consent, CCTV footage or system logs captured by equipment we install, for the purpose of maintenance or incident response
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent on our site
- Referring website addresses
3. How We Use Your Information
We use the information we collect to:
- Provide quotes and deliver the security, surveillance and smart home services you engage us for
- Process your orders and payments
- Communicate with you about installations, service visits and warranty matters
- Improve our website and services
- Send marketing communications (with your consent)
- Comply with legal obligations, including the Australian Privacy Principles
4. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third parties that help us operate our business (e.g. cloud hosting, monitoring stations)
- Installation Partners: Licensed electricians and security technicians who carry out work on our behalf
- Government or Regulatory Bodies: Where required by law, including the WA Security and Related Activities Act
- Business Transfers: In connection with a merger, sale, or acquisition
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. See our Cookie Policy for more detail.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: admin@securityconnect.com.au
- Address: See our Contact page for current address